Cancellation policy

Last Updated: August 2026

Need to cancel your subscription? No problem — there are no cancellation fees. Here's how it works.

How to Cancel

You can cancel anytime using any of these methods:

Through your account dashboard on our website
By submitting a request through our Contact page
By calling (989) 822-8112

Please include your full name and the email address associated with your subscription so we can locate your account.

The First of the Month Deadline

Here's the important part: subscriptions renew at the beginning of each month. To stop your next shipment, your cancellation request needs to reach us before the first of the month.

If we receive your request on or after the first, that cycle's order is already in motion. It will ship as scheduled, and your cancellation will take effect the following month.

Refunds for Submitted Orders

Once a monthly cycle has begun on the first, we can't cancel, modify, or refund that order.

If there's an issue with a shipment you've received, check out our Return Policy for next steps.

A Note About Promotional Rates

If your subscription includes a promotional rate and you cancel, that rate is gone for good. It can't be reinstated, transferred, or applied to a future subscription. If you reactivate later, you'll receive the standard BrewCrew rate of 10% off. We hope you'll stick around.

Consider Pausing Instead

Not ready to commit to canceling? You can pause your subscription instead. Pausing preserves your subscription rate, so you can pick back up without losing it.

To pause, contact us before the first of the month. Subscriptions paused for more than 6 consecutive months may be canceled automatically.

Making Changes

Want to switch blends, adjust your quantity, or update your address? Just let us know before the first of the month and we'll apply the changes to your next shipment. Requests received after the first will take effect the following month.

Reactivating Your Subscription

Changed your mind? You can reactivate anytime through your account dashboard or by contacting us. Reactivated subscriptions are subject to current pricing and terms. Previously forfeited promotional rates won't be restored.

Confirmation

You'll receive an email confirming your cancellation. If you don't see it within 48 hours, reach out to make sure your request went through.

Liability

Our liability related to subscription cancellations is limited to the fees you paid for the billing cycle in question. We're not responsible for indirect or consequential damages.

Policy Updates

We may update this policy from time to time. Continuing your subscription after changes are posted means you accept the updated terms.

Item added to your cart