Shipping & Returns

Everything about how your coffee gets to you, and what we'll do if something goes wrong.

  • US Shipping

    Free on orders $70 and up

  • Under $70

    $8.99 flat rate

  • BrewCrew

    $6.99 per delivery

  • Local Pickup

    Free in Flushing, MI

Shipping

Processing. Subscriptions are roasted fresh and ship at the beginning of each month. One-time orders ship within 1 to 3 business days.

Delivery. Domestic orders travel UPS Ground and typically arrive in 3 to 7 business days. You'll get a tracking number by email the moment your order ships.

Where we ship. All 50 states. We can't ship to PO Boxes, APO/FPO addresses, or U.S. territories.

Subscription shipping. $6.99 per delivery.

Canada. We ship to every province and territory. Orders need a $72 minimum. Shipping is $27.99 on orders up to $99.99, $24.99 up to $149.99, $21.99 up to $199.99, and $18.99 at $200 and beyond. Orders travel UPS Standard, typically arrive in 10 to 14 business days, and any duties or taxes at the border are the customer's responsibility.

Local Pickup

Skip shipping entirely. Choose local pickup at checkout and collect your order at Main St Marketplace, 210 E Main St in Flushing. We'll email you as soon as it's ready, and pickup is always free.

Returns & Refunds

Damaged or defective. Contact us within 14 days and we'll send a replacement or issue a full refund, your choice. Photos help but aren't required.

Lost packages. If tracking shows delivered but nothing arrived, check with neighbors and give it 48 hours. Still missing? Reach out and we'll make it right. International claims require a carrier investigation, which typically takes 30 to 45 days, and we'll work with you through the process.

Not what you expected. First-time U.S. customers who aren't happy with the taste can get a one-time replacement with a different blend or store credit. We want you drinking coffee you love.

International orders. Customs rules mean we can't accept returns from Canada. If your order arrives damaged, contact us within 7 days with photos and we'll find a solution together.

Subscriptions

Cancel anytime before the first of the month to stop your next shipment. No cancellation fees, ever.

Questions?

We read every message. Or call (989) 822-8112.

Contact Us