Shipping & Returns
Everything about how your coffee gets to you, and what we'll do if something goes wrong.
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Lower 48 Shipping
Free on orders $70 and up
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Under $70
$8.99 flat rate
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BrewCrew
$6.99 per delivery (lower 48)
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Local Pickup
Free in Flushing, MI
Shipping
Processing. Subscriptions ship at the beginning of each month. One-time orders ship within 1 to 3 business days.
Delivery. Domestic orders travel UPS or FedEx Ground and typically arrive in 3 to 7 business days. Shipping to Alaska or Hawaii? You'll pick USPS Priority Mail (about 2 to 4 days) or FedEx 2Day (about 2 business days) at checkout. You'll get a tracking number by email the moment your order ships.
Where we ship. All 50 states. We can't ship to PO Boxes, APO/FPO addresses, or U.S. territories.
Subscription shipping. $6.99 per delivery in the lower 48. In Alaska and Hawaii, you pay only what the carrier charges, with nothing added. In Canada, BrewCrew orders ship by DHL eCommerce at the carrier's actual rate, with nothing to pay at your door.
Canada. We ship to every province and territory, with no minimum order. You pay the carrier's actual rate, shown at checkout. Choose UPS Standard (lowest price, about 3 to 5 business days; UPS may bill a customs clearance fee at delivery) or DHL Express (fastest, about 1 to 3 business days, with nothing to pay at your door). Our coffee is duty-free and GST/HST-free. Full details are in our Shipping Policy.
Local Pickup
Skip shipping entirely. Choose local pickup at checkout and collect your order at Main St Marketplace, 210 E Main St in Flushing. We'll email you as soon as it's ready, and pickup is always free.
Returns & Refunds
Damaged or defective. Contact us within 14 days and we'll send a replacement or issue a full refund, your choice. Photos help but aren't required.
Lost packages. If tracking shows delivered but nothing arrived, check with neighbors and give it 48 hours. Still missing? Reach out and we'll make it right. International claims require a carrier investigation, which typically takes 30 to 45 days, and we'll work with you through the process.
Not what you expected. First-time U.S. customers who aren't happy with the taste can get a one-time replacement with a different blend or store credit. We want you drinking coffee you love.
International orders. There's no need to ship anything back across the border. If your order arrives damaged, contact us within 7 days with photos and we'll find a solution together.
Subscriptions
Cancel anytime before the first of the month to stop your next shipment. No cancellation fees, ever.