Refund policy

Last Updated: October 2026

Our Commitment

We stand behind every bag of BrewBoys Coffee. Because coffee is a perishable product, we can't accept returns, but we're committed to making things right when something goes wrong on our end.

Damaged or Defective Products

If your order arrives damaged or defective, please reach out within 14 days of delivery. A quick photo of the damage helps us resolve things faster, and please hold onto the packaging until we've sorted it out. We'll work with you to make it right, whether that's a replacement or a refund.

Lost Packages

Domestic Orders: Tracking says delivered but nothing's there? First, double-check the address, ask around (neighbors, household members, building staff), and give it 48 hours, since carriers sometimes mark packages delivered a bit early. If it still hasn't turned up, let us know within 30 days with your order number and we'll investigate. For orders over $75, we may need a police report to file a claim with the carrier.

International Orders: Lost package claims go through the carrier's investigation, which typically takes 30–45 days. We'll stay on it with the carrier and keep you posted, and once it wraps up we'll make it right with a replacement or refund. If customs holds your package, let us know and we'll work with the carrier to help get it released.

Incorrect Address

Please double-check your shipping details before completing your order. If a package is returned to us because of an incorrect address, we're happy to reship it. We'll just need to deduct the cost of reshipping.

Taste Preference

Coffee is personal. What one person loves, another might not. While we can't offer refunds based on taste preference, we want you to enjoy your coffee. If you're a first-time customer and your order isn't hitting right, reach out. We'll do our best to find a blend that works better for you, whether that's an exchange or store credit. (This one-time accommodation applies to standard domestic orders only, not subscriptions, bundles, sale items, or international shipments.)

Subscriptions

To skip or cancel before your next shipment, make sure your request reaches us before the first of the month. Requests received after the first will apply to the following month. Once a monthly order has been placed, it ships as scheduled, and any changes apply to the next one. You're always in control of future shipments.

Your subscription will continue at the current price until you cancel. No contracts, no hassle.

International Orders

Our coffee is duty-free and GST/HST-free in Canada, and our Shipping Policy explains any carrier fees before you check out. There's no need to ship anything back across the border.

If your international order is delayed, held by customs, or arrives damaged, contact us (within 7 days for damage, with a photo if you can) and we'll work with you and the carrier to make it right.

Gift Cards

Gift cards don't expire and can be used on any order. They're non-refundable and can't be exchanged for cash.

Refund Processing

Approved refunds are credited to your original payment method within 5–10 business days. Your bank may need a little extra time to post it. That part's out of our hands, but the refund is on its way.

Questions About a Charge?

If something looks off on your statement, please contact us before disputing the charge with your bank. We will respond quickly, and most issues can be resolved with a simple conversation. Filing a chargeback without reaching out first makes resolution harder for everyone.

The Fine Print

Our liability for any order issue is limited to the amount you paid for the product in question. We can't be held responsible for indirect or consequential damages. Products are provided "as is." We believe in our coffee, but we can't guarantee it'll match every palate or expectation. We may update this policy from time to time; the version in effect when you place your order is the one that applies.

Get in Touch

Questions? Concerns? Just want to chat about coffee? Contact us or call (989) 822-8112. Please include your order number so we can help you faster.